1: How do I order the parts?
Unfortunately, we do not have parts available for all of our products; only some parts are available for purchase.
If your light is malfunctioning and you think you may need a replacement part, please check our troubleshooting steps first to see if there is an easy fix. Most flashlight problems can be solved by troubleshooting!

2: Why did the payment fail? What payment methods are available?
We accept PayPal, debit card.
Thank you for contacting us. If you are unable to checkout at this time, please follow these steps to try.
1. Try using another browser (such as google chrome) to clear the cookie.
2. Switch to another device (cell phone, computer or pad) to see if it works.
3. Please contact your bank for advice on whether international charges are accepted.
4. if this does not help, if you have any other questions, please provide us with a screenshot, the exact time, the device and browser you are using.
Please keep me informed and I will report your problem to the IT team and they will work to resolve the issue.

3: How long does it take for the UltraFire charger 500 mAh to charge the UltraFire battery?
The UltraFire 16340 , CR123A, and 14500 batteries typically take about 3-4 hours.
UltraFire 17670, 17500, 18500, 18650, 21700, 26650, batteries usually take about 7-8 hours.

4: Can I leave a rechargeable flashlight or battery plugged in at all times?
Some are not allowed.
Only those with a protection circuit that prevents any damage to the light or battery from overcharging can be left plugged in at all times. Those that do not come with a protection circuit are not allowed.

First of all, for the total life (lifespan) of the battery, it is better not to keep the lithium-ion battery fully charged all the time. Charging the battery with regular or frequent use will not do much damage to the life of the battery, but if you keep it fully charged with infrequent use, it may start to shorten the life of the battery.

Second, although highly unlikely, the protection circuitry in the battery or flashlight may fail. If this happens, then your product will be damaged or worse.

Third, leaving the light on all the time will waste energy. Most flashlights and battery chargers use a plug that will keep absorbing energy when plugged in, even if it is charging the battery or the light is full. If you leave a light plugged in at home, you will be constantly charging the light even if it is full!